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How to integrate Live Agent?
How to integrate Live Agent?

Add Live Agent to your website to make the communication with your users easier

Karen Sahakyan avatar
Written by Karen Sahakyan
Updated over a week ago

Live Agent which will help you strengthen relationships with your customers and solve their requests from one place.

  1. First of all, sign up on Live Agent by filling in your details.
    Note: The Company/Organization name cannot be edited later and will be used while integrating with SpringBuilder

  2. Once you’ve created your account on Live Agent, you may now head over to the SpringBuilder Design mode.

  3. Find the Live Agent among the cool Integration on Dashboard

  4. Add your Live Agent Company Name that you chose while registration.

  5. Click ‘Connect’ and here we go!

  6. You'll notice the light go green, which means the Integration is already active. Now go to the Public Mode of your SpringBuilder website to make sure that it works correctly.

In addition, you can use a custom button for your chat by mentioning Chat Button ID, otherwise you get the default styling offered by Live Agent. To add a custom chat button, add the ID in the appropriate field.

You can find the chat button ID in your Live Agent account: ConfigurationChatsChat buttonCreate → Integration.

You will find a line like this: LiveAgent.createButton(‘1655de57’, e); }) (see the screenshots below).

Just copy the indicated part and paste it to the appropriate field in SpringBuilder. All set!

We recommend checking out our Help Section as well for more insightful articles and a bigger view at SpringBuilder and the opportunities available.

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